We have built a complex delivery system to rival some of the biggest e-commerce stores in the world so you can receive your order quickly & efficiently. Once you have placed your order through our website you will automatically be notified of tracking numbers and status of the order all the way to delivery.
How does it work?
1. All IDP products are designed by our team in Dublin which is made up of people with Irish Dance backgrounds and experience in digital and product design to bring you the finest in Irish Dance equipment.
2. Once we have finalised the prototype in Ireland, we send to our amazing manufacturer in China who we have been in partnership with for over 5 years. Once the products are produced and checked by a quality control team, they are packed up and sent to our warehouse.
3. As Irish dance is global, we have a fulfilment warehouse in Hong Kong where we can pack and ship our products to dancers ALL over the world within a matter of days. Thanks to exclusive deals with the worlds most reliable couriers (Fedex, UPS & DHL) we are able to offer fast, reliable delivery at the best prices.
4. As we are able to ship directly from Asia it helps us keep our carbon footprint down, rather than shipping back to us in Ireland and then across the world again to say, Australia or USA, we deliver directly to you and cut down massively on waste, fuel, energy & time.
If you are shipping your item to EU, USA, AUSTRALIA and NEW ZEALAND there are no extra import / duty charges. Please check your local laws of import if you are not sure or get in touch with us to check. The recipient will be responsible for these taxes if they apply and may need to pay the delivery company
Our delivery companies do not operate on Saturdays, Sundays or government holidays
We do not deliver to PO Boxes or rural postal codes and if returned to us a delivery charge may apply for it to be returned again
If our delivery service is unable to contact you after several attempts, they will return your order to us and a delivery charge will apply for it to be returned again
What if I'm not in when my order arrives?
When an order is sent by Express shipping, the driver will leave a card so you can arrange a more convenient delivery time. If our delivery service is unable to contact you after several attempts, they will return the order to us and a delivery charge will apply for it to be returned again.
Why should I include my phone number?
If we have a problem with your order or shipping we may contact you via telephone. We will not pass your number on to any third parties apart from our delevery company for delivery information.